SAR Shop will gladly exchange, credit or refund the purchase of any item directly from SARshop.com if it is returned within 30 days of when you received it, the delivery date. Merchandise must be returned new in its original condition at the time of purchase. No returns or exchanges will be accepted if the merchandise has been used or worn.

NOTE: Original shipping and handling fees (if applicable) may be deducted from the value of your refund unless the return is a result of our error.

Returns with Gift Receipts

A full refund in the form of a merchandise credit will be issued.

Returns or Exchanges by Mail

Merchandise may be returned or exchanged by mail via the United States Postal Service (USPS) or other carrier to the address below using your own label or a pre-addressed one. Click here. Your name and address must be printed clearly on the return portion of the label. (Packages will not be accepted without a return name and address.) Allow 1-2 weeks for processing.

SAR Shop
10429 Yolanda Ave
Northridge, CA 91326

(818) 488-1598

Preparing Your Return or Exchange

• Make a copy of the invoice included with your order for your records.
• Use the original packaging if in good condition. Pack and tape securely.
• Affix the return shipping label to the package.
• To expedite your return or exchange, insert a copy of the invoice in the package.
• If your exchange order requires additional payment, please contact Costumer Service.
• Ship your package via the USPS or other carrier with tracking service. (We cannot accept C.O.D.)

Special Products and Exceptions

Sale items listed in the CLEARANCE and SECONDS section are "All Sales Final". There is no refund or exchange.

Custom orders cannot be refunded or exchanged, such as trading cards, bookmarkers, embroidered patches, safety masks, personalized garments and/or K-9 vests. For the safety of our staff and customers, face coverings are non-returnable.

Shipping and handling fees may not be returned or exchanged.

A SAR Shop Gift Card is not redeemable for cash. Please provide required proof of purchase to replace or cancel a lost, stolen or damaged SAR Shop Gift Card. Certain restrictions apply. Please refer to SAR Shop Gift Cards Frequently Asked Questions for details.

NOTE: This SARshop.com Returns and Exchanges Policy is subject to change, for any or no reason, from time to time at SARshop.com's sole discretion without advance notice to its Customers.